“Security is not a product; Security is a process”
– Bruce Schneier

THE PATH OF SEVEN STEPS

RKISA has a Seven Step System to achieve this sense of security: –

I – Needs (Understand the Needs of the Client)

In a short but exhaustive series of face-to-face meetings, we come to a clear understanding of your risks and security requirements, the assets you wish to secure, and the budget for achieving this in an efficient manner. We intimately understand that cost is an omnipresent limitation.

II – Recce (Know the Site Inside Out)

RKISA shall carry out a military style Appreciation of the situation. Our Recce and Orders Team will visit your site and conduct a thorough detailed reconnaissance of the site. Threats will be assessed, and after analysis of the Courses of Action, a mitigation plan will be developed. A detailed Security Plan will be proposed with deployment of optimum security manpower and equipment.

III – SOP (Create a Standard Operating Procedure)

Standard Operating Procedures are the bedrock of security system operations. We create a detailed site-specific SOP and run trials for your satisfaction. Once we and the client agree to a method of security processes, our team will put all policies and procedures in writing right down to the last mile.

IV – Deployment (Right Person for the Right Job)

Based on the needs of the security system required, we initiate a rigorous selection process to deploy the security manpower. Our team will go through the reference and background checks to ensure that only the best is deployed. When shortlisting security personnel, we check out each candidate’s education, proficiency of language, professional knowledge, ability to think quickly on their feet as well as relevant soft skills. Selecting the right person for the specific job is of paramount importance. This matching of job requirements to a person is key to the successful implementation of security procedures.

V – Training

Training is crucial to performing any task. Thus, we ensure that they are properly trained to site-specific requirements. During training, which is done in the classroom and onsite, they have to understand the complete premises, site SOPs, the escalation matrix, reporting systems, emergency response mechanisms, contact numbers, intervention drill etc. In addition to training regular guards, we train 15% additional back-ups to cover for absences due to days off, vacations and illness.

VI – Supervision

The key to excellence in human resource heavy tasks comes from astute supervision. Once a security guard is trained, we regularly monitor their performance though unannounced site visits, trespass scenarios, report reviews, client feedback, etc. Patrol tracking is yet another system residential and commercial security companies employ to ensure that patrols are done in the areas specified, with the desired frequency.

VII – Integration

The integration of commercial and residential security guard services with premises management is a very important aspect. RKISA places a high value on nurturing relationships with our employees. Our site visits are not just about inspecting and supervising employees, but also are about having an open interaction and getting to know the employees well, their pain points – and resolving issues in the best interest of premises requirements and personnel welfare.